From the Knowledge Centre

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Blogs: Insight Edge

From the Knowledge Centre


Negotiation and conflict management


Kolb, DM 2015, ‘Be Your Own Best Advocate‘, Harvard Business Review, vol. 93, no. 11, pp. 130-5.

Kolb, DM, Frohlinger, C, & Williams, J 2015, ‘Being Your Own Advocate, Reprinted‘, Negotiator Magazine, pp. 1-4.

Benoliel, M 2015, ‘How to be a Top-Gun Deal Maker‘, Ivey Business Journal, pp. 2-6.

Negotiation Tips For Women (Men Can Use Them – But Don’t Have To)’, 2016,, p. 1.

Min, W 2016, ‘Applying Psychology of Persuasion to Business Negotiation‘, Business & Management Research, vol. 5, no. 2, pp. 12-18.

Burr, MW 2016, ‘Organizational Conflict Management Systems in Small Business‘, Cornell HR Review, pp. 1-8.

ERYN KALISH, R, & ZIGARMI, P 2015, ‘Conflict? TALK IT OUT’, Talent Management, vol. 11, no. 10, pp. 40-53.


Willett, A 2016, Leading the Unleadable : How to Manage Mavericks, Cynics, Divas, and Other Difficult People, AMACOM, New York, NY.

Arbinger Institute, T 2015, The Anatomy of Peace : Resolving the Heart of Conflict, Second edition, Berrett-Koehler Publishers, Oakland, California.


Booher, DD 2013, The Conflict Resolution Bible : A Quick Reference Guide for Resolving Conflict in the Workplace, Booher Research Institute, Colleyville, Tex.

Zemke, R, Filipczak, B, & Raines, C 2013, Generations at Work : Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace, 2nd ed, AMACOM, New York.

Benoliel, M 2014, Negotiation Excellence: Successful Deal Making (2nd Edition), 2nd edition, World Scientific, Hackensack, NJ.

Tracy, B 2013, Negotiation (The Brian Tracy Success Library), AMACOM, New York.

Cellich, C, & Jain, SC 2012, Practical Solutions to Global Business Negotiations, 1st ed, Business Expert Press, [New York, N.Y.] [222 East 46th Street, New York, NY 10017].

Books in Print

The conflict paradox : seven dilemmas at the core of disputes

Conflict management : a practical guide

Negotiating at work : turn small wins into big gains

Effective negotiation : from research to results 3rd ed.

Negotiation : how to craft agreements that give everyone more

We have a deal : how to negotiate with intelligence, flexibility & power

Difficult people made easy : your guide to solving people problems at work

The power of a positive no : how to say no and still get to yes

Changing the conversation : the 17 principles of conflict resolution

The mediation process : practical strategies for resolving conflict 4th ed.

The 3rd alternative : solving life’s most difficult problems

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior 2nd ed

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